A player from Trinidad and Tobago won 100,000 USD at bitstarzcasinovip.com/, but his winnings were confiscated and he was promised a refund of the deposit. After gathering more information, we were forced to dismiss the complaint as unfounded.
The player from the United States faced a problem with hacking his account and creating multiple accounts under his name. The player claims that he lost access to his original account and email, and with the help of the casino's customer support department, he deleted this account and created a new one. He later won a significant amount of Bitcoin, which the casino refused to pay, citing a violation by the player of their "one account per player" rule. The player disputed this, stating that he was simply following the casino's instructions and was not informed that creating a new account would be a violation. However, due to a lack of supporting evidence from the player, the complaint was dismissed. The player has not provided any correspondence to substantiate his claims, which leaves us unable to further assist in resolving the issue.
The player from El El Perth deposited money at BitStarz casino, but the funds were not credited to his account due to system issues. Customer service advised the player to wait for permission and rejected their request for some game credits in the meantime. The player's appeal was resolved successfully.
The player from California submitted a withdrawal request less than two weeks before contacting us. No profits have been received to date. The complaint was rejected as the player did not respond to our messages and questions.
The player from Australia who suffers from gambling addiction did not receive a welcome bonus from the casino, which resulted in significant losses. He has asked the casino to refund a minimal portion of his deposits to help with his debts and undergo therapy. Since the player did not inform the casino about his gambling problem, we had to reject the complaint.
The player from Australia faces problems withdrawing funds via pix, even after successfully completing the verification process with the same details. He has unsuccessfully approached customer support several times for assistance. Later, the player informed us that he had successfully withdrawn his winnings and the appeal was closed as resolved.
